We believe a smooth transition begins long before pickup day. Our placement process is designed to be clear, supportive, and confidence-building for families — whether this is your first puppy or your fifth.

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Our Placement Steps:

• Application: Families begin by completing our online application or reaching out via email. Email is the fastest way to communicate with us and is required to join our reservation list.

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• Matching: Using your application details alongside daily, hands-on observation of the puppies raised in our home, we provide thoughtful match recommendations based on lifestyle, experience, and goals.

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• Puppy Match Day: In the first Getting Ready for Puppy email, families receive important dates — including Puppy Match Day. Appointments may be attended in person or via video call. During this session, we introduce all suitable puppies and guide families through the selection process.

To ensure families feel prepared and confident, selection includes a short, friendly readiness check based on our preparation emails.

Preparation: Our Getting Ready for Puppy email series guides families step-by-step through home setup, routines, training foundations, and expectations — helping eliminate last-minute stress and uncertainty.

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• Pickup: Pickup dates are announced early so families can plan with ease. With advance notice and an additional fee, we are often able to accommodate extended stays. Puppies may be picked up at our home or travel arrangements can be coordinated through our puppy nanny service.

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• Follow-Up & Lifelong Support: We follow up with families after puppies go home and regularly check in through health and development surveys. Families continue to reach out — even years later — and receive the same care and responsiveness they experienced before pickup.